Worth the wait....

Yesterday highlighted to me what a form of insurance can do. I would like to sing my praises for the RAC.  I think that if service is good, let them know. If it is very, very good, let everyone else know too.
If car insurance is a painful necessity, let me say that breakdown insurance is the best christmas present you could give someone.
Alright, so vigourously tearing open that carefully wrapped present on christmas morn, to find an envelope with "... Congratulations on your 1 year RAC membership..." may not initially inspire cartwheels across the living room, but believe me, when used for the first time, you'll be thanked forever.


My experience last night involved a Vauxhall Corsa, broken water pump, steam pressure cooker for an engine, and a boot load of christmas shopping.


As soon as the temp needle was moving faster across the  gauge than the speed of the windscreen wipers, I knew there was trouble. "Blimey,..." i thought, "..the heaters effective in this car...",.."...and where did this fog suddenly descend from...". The fog was the hot vapour commonly known as steam.


I decided to call out the nice RAC man, to be warned that they were extremely busy, but would keep me informed of progress. They werent wrong. Constant updates on the location of the driver I felt like I was in his cab next to him. They admitted that it could be 2 hours, but they would be as quick as they could. There was a temptation to make a start on the shopping I had just bought, seeing as my engine was at gas mark 6. But I didnt think Tesco would appreciate me laying a tablecloth in the carpark.


When he arrived, he couldnt apologise enough for the wait. He diagnosed the problem, explaining what, why, where etc. (I felt like calling him Haynes.). He explained exactly what the repair involved. It wasnt a roadside repair unfortunately, but he recommended a local garage and if I wanted he would ring a book it for me for 8 o'clock the next morning. It was 10 o'clock at night by now. As the car could be driven a short way with constant top-ups, I drove it home with him following.


Sure enough, when I got home, not only had he rang through, but he had booked it for me, and also arranged preferential courtesy car use whilst being fixed. All done at 10 oclock at night. I hope he didnt get the mechanic out of bed to answer the call.


All in all, What service!!